Privacy Policy

Motor Salvage Solutions (“we,” “our,” or “us”) is committed to safeguarding the privacy of our customers, visitors to our website, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with us in any way. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data and how we handle it.

By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our terms, please do not use our website or services.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1. Personal Identifiable Information (PII)

Personal Identifiable Information (PII) is any information that can be used to identify, locate, or contact you. This includes but is not limited to:

• Full Name
• Email Address
• Mailing Address
• Phone Number
• Payment Information (such as credit card details)
• Billing and Shipping Address
• Account Information (username, password, purchase history)

1.2. Non-Personal Information

Non-personal information refers to data that does not identify you individually. This includes but is not limited to:

• Browser Information: Browser type and version, time zone settings, and operating system.
• Device Information: IP address, device type, mobile network information, and unique device identifiers.
• Usage Data: Details about how you use our website, including traffic data, browsing behavior, referring and exit pages, and search queries.

1.3. Information From Third Parties

We may collect information about you from third-party services such as social media platforms, advertising networks, or our partners when you interact with our content on these platforms.

2. How We Use Your Information

Motor Salvage Solutions uses the information we collect to operate and improve our business. Specifically, we use your data for the following purposes:

2.1. To Provide and Deliver Products and Services

We use personal information to process and fulfill your orders, including:

• Verifying your identity and contact information.
• Processing payments through secure third-party payment gateways.
• Arranging for the shipping of purchased products to the address provided.
• Communicating with you regarding your order status and delivery.

2.2. To Improve Customer Service and Support

Your information allows us to enhance customer service by:

• Responding to inquiries and providing technical support.
• Handling returns, refunds, and other post-sale customer interactions.
• Addressing complaints and resolving disputes.

2.3. To Personalize User Experience

We use non-personal information to tailor our website and services based on user preferences:

• Providing personalized product recommendations based on your browsing and purchasing history.
• Displaying targeted advertisements and promotions relevant to your interests.

2.4. For Marketing and Promotional Purposes

With your consent, we may use your personal information to send you marketing communications such as:

• Newsletters, promotional offers, and special discounts.
• Information about new products, services, and updates relevant to Motor Salvage Solutions.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

2.5. To Improve Our Website and Business Operations

We analyze data to identify trends, improve website functionality, and enhance the user experience:

• Conducting analytics on website usage patterns to identify areas of improvement.
• Testing new features or services.
• Monitoring for security breaches or fraudulent activities.

2.6. Legal Compliance and Protection

We may use your information to comply with applicable laws, regulations, and legal processes, including:

• Meeting financial reporting obligations.
• Complying with subpoenas, court orders, or government regulations.
• Protecting the rights, property, and safety of Motor Salvage Solutions and our users.

3. How We Share Your Information

Motor Salvage Solutions values your privacy and does not sell or trade your personal information to third parties. However, we may share your data under specific circumstances outlined below:

3.1. With Service Providers

We may share your personal information with trusted service providers who assist us in operating our business, such as:

• Payment processors (for processing your transactions securely).
• Shipping companies (to deliver your products).
• Customer service providers (to manage customer inquiries and support).
• Marketing agencies (to conduct promotional activities and manage communications).

These service providers are contractually obligated to keep your information secure and to use it only for the purposes for which it was shared.

3.2. With Legal and Regulatory Authorities

We may disclose personal information if required to do so by law or in response to legal processes, including:

• Complying with a subpoena or court order.
• Responding to law enforcement requests or other regulatory requirements.
• Protecting the rights, property, and safety of Motor Salvage Solutions or others.

3.3. In Business Transfers

If Motor Salvage Solutions is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such changes in ownership or control.

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and other tracking technologies to collect and store information about your browsing behavior. Cookies allow us to:

• Remember your preferences and login details.
• Provide a personalized browsing experience.
• Deliver targeted advertisements and promotional materials.

You have the option to control or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This includes:

• Keeping your account information as long as your account is active.
• Retaining purchase history for legal, tax, or reporting purposes.

6. Data Security

Motor Salvage Solutions takes the security of your personal information seriously and implements reasonable measures to protect it from unauthorized access, disclosure, or misuse. These measures include:

• Secure Socket Layer (SSL) encryption for sensitive data transmissions.
• Regular monitoring of our website for potential vulnerabilities.
• Restricting access to personal data to authorized employees and contractors.

Despite these efforts, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate information.
• Deletion: You may request the deletion of your personal data, subject to legal obligations.
• Opt-Out of Marketing: You can opt-out of receiving marketing emails by following the instructions in those communications.

To exercise your rights, please contact us at the information provided below.

8. International Data Transfers

If you are located outside of the United States, please be aware that your personal information may be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence. By using our website and services, you consent to the transfer of your information to the United States.

9. Children’s Privacy

Motor Salvage Solutions does not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it. If you believe that we may have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or technology. When we make significant changes, we will notify you by updating the date at the top of this page or by providing other forms of notice. We encourage you to review this Privacy Policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Motor Salvage Solutions
3553 Atlantic AveLong Beach, CA 90807, United States
Email: info@motorsalvagesolutions.com
Phone: 1-844-761-1356